23 Customer service metrics for 2023

In the face of economic and energy crises, it is increasingly important for businesses to prioritize customer satisfaction and loyalty. This blog post will discuss the top 23 customer service metrics that businesses should track in 2023 to ensure they meet customer needs and remain competitive. These metrics provide insight into the effectiveness of your customer support efforts and areas for improvement. By regularly tracking and analyzing these key performance indicators, businesses can improve the customer experience and build trust with their audience.

1. Ticket volume

2. Ticket backlog

3. Average resolution time

4. Average reply time

5. Average first response time