Getting started with: automated ticket resolution
The ingredients for good customer support are easy: be fast, be accurate and be concise. These 3 combined result in delightful customer support so why isn’t everyone doing this? What can a business use to improve in these fields?
At a certain scale, it becomes really hard to handle tickets. Customer agents are getting drowned in work and a backlog starts piling up. How can a business still handle its customer support without making it expensive?
There is only one tool to handle tickets at scale: automation. Did you know that automatic ticket routing can save up to 53% time (use case numbers) and that a much faster customer response can be achieved?
This article discusses what (automatic) ticket routing is about, and its role of it in customer support. The benefits of it and how to get started.